FAQ
What products does Fyaolive sell?
Fyaolive sells Pokémon trading cards, sealed card products, and selected collectible items. Product details, pricing, availability, and product condition are shown on the applicable product page.
Where does Fyaolive ship?
We currently ship eligible orders to the United States, United Kingdom, Australia, and Canada.
Is standard shipping free?
Eligible orders receive free standard shipping to the United States, United Kingdom, Australia, and Canada. Any available expedited or additional shipping options and their costs will be displayed at checkout.
How long does shipping take?
Orders are generally processed within 1–3 business days. After processing, standard delivery usually takes approximately 5–8 business days.
The estimated total delivery time is approximately 6–11 business days. Delivery times are estimates and may be affected by carriers, customs, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.
Will I receive tracking information?
When tracking is available, we will send a shipment confirmation email with the tracking number. Tracking information may take approximately 24–48 hours to begin updating after the carrier receives the package.
Can I change my shipping address after placing an order?
Contact us as soon as possible if your shipping address is incorrect. We may be able to update the address before the order enters fulfillment or is shipped, but changes cannot be guaranteed after an order is submitted.
Can I cancel my order?
Contact us as soon as possible to request a cancellation. Cancellation requests can generally be processed only before the order has shipped or entered fulfillment.
What is your return period?
You may request a return within 30 days after delivery, subject to the conditions in our Return & Refund Policy.
What condition must an item be in to qualify for a return?
The item must be unused, unopened where applicable, undamaged, and in its original condition. Original packaging, seals, labels, accessories, and included documentation must be retained where applicable.
Opened or tampered-with sealed trading card products are generally not eligible for ordinary returns.
How do I request a return?
Contact us before sending any product:
Email: info@fyaolive.com
Phone: +1 (925) 541-2929
Please provide your order number, the email address used for the order, the item you want to return, and the reason for the return. We will review the request and provide return instructions if the return is eligible.
Is the office address the return address?
No. Our office address is not a default return address. Do not send products there unless our customer support team specifically instructs you to do so.
Who pays for return shipping?
Customers are generally responsible for return shipping costs. If an item is damaged, defective, incorrect, or the return resulted from our error, we will provide appropriate instructions subject to applicable law.
When will I receive my refund?
After the returned item is received and inspected, an approved refund will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.
What should I do if my order is damaged, defective, or incorrect?
Contact us as soon as possible at info@fyaolive.com. Include your order number and clear photos showing the product, packaging, shipping label, and the issue. We will review the matter and provide an appropriate solution.
Do I have to pay customs or import charges?
International orders may be subject to customs processing, import taxes, duties, or other charges. Any applicable charges will be handled according to the information shown at checkout and applicable law.
How can I contact Fyaolive?
Email: info@fyaolive.com
Phone: +1 (925) 541-2929