Refund policy

At Fyaolive, we want every customer to have a clear and reliable shopping experience. You may request a return within 30 days of delivery, subject to the conditions below.

This policy applies to purchases made directly through fyaolive.com. Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 days after delivery.

  • The item must be unused, unopened where applicable, undamaged, and in its original condition.

  • Original packaging, seals, labels, accessories, and included documentation must be retained where applicable.

  • Proof of purchase, such as an order number or receipt, is required.

  • You must contact us and receive return instructions before sending the item back.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect, subject to applicable law:

  • Items marked as final sale or non-returnable;

  • Gift cards;

  • Customized or personalized items, if applicable;

  • Products that have been opened, used, damaged, altered, or returned without original packaging;

  • Sealed trading card products that have been opened or tampered with.

We may refuse returns that do not meet these conditions, except where applicable law requires otherwise.

How to Start a Return

Contact us before sending any product:

Email: info@fyaolive.com
Phone: +1 (925) 541-2929

Please include:

  • Your order number;

  • The email address used for the order;

  • The item you wish to return;

  • The reason for the return;

  • Photos of the item and packaging if it is damaged, defective, or incorrect.

If your return is eligible, we will provide the correct return instructions and return address.

Do not send products to our office address unless we specifically instruct you to do so. Our office address is:

1906 Porters Mill Rd
Midlothian, VA 23114
United States

This is an administrative office address only and is not a default return address. Returns sent without authorization or to the wrong address may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or the return resulted from our error, subject to applicable law.

We recommend using a trackable shipping service. Fyaolive is not responsible for return packages lost or damaged before they reach the designated return address, except where required by law.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping fees and other delivery-related charges are generally non-refundable unless the return is due to our error, a damaged or defective item, an incorrect item, or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@fyaolive.com and include your order number and clear photos of the issue.

After review, we may provide a replacement, refund, or return instructions.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation requests can generally be processed only before the order has shipped or entered fulfillment.

Contact Us

Fyaolive
Email: info@fyaolive.com
Phone: +1 (925) 541-2929
Office address: 1906 Porters Mill Rd, Midlothian, VA 23114, United States

Our office address is not a default return address. Contact our customer support team and wait for return instructions before sending any product.