Shipping policy
At Fyaolive, we carefully process, package, and ship each order to help ensure your items arrive in good condition. Please review this policy before placing an order.
Shipping Destinations
Fyaolive currently ships eligible orders to:
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United States
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United Kingdom
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Australia
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Canada
Shipping availability may depend on the delivery address, product availability, carrier availability, and fulfillment requirements.
Shipping Cost
We offer free standard shipping on eligible orders delivered to the United States, United Kingdom, Australia, and Canada.
If expedited or additional shipping options are available, the applicable cost and estimated delivery time will be shown at checkout before you complete your order.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received and any necessary order verification is completed.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
During holidays, promotions, seasonal sales, or periods of unusually high order volume, processing may take longer.
Estimated Delivery Time
After an order has been processed and shipped, the estimated standard transit time is 5–8 business days.
The estimated total delivery time is approximately 6–11 business days:
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Processing: 1–3 business days
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Transit: 5–8 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, carrier disruptions, customs processing, incorrect addresses, remote locations, or other circumstances outside our reasonable control.
Order Cut-Off Time
Our order cut-off time is 5:00 PM Eastern Time, Monday through Friday.
Orders placed after the cut-off time, on weekends, or on public holidays will generally begin processing on the next available business day.
Tracking Information
When tracking is available, we will send a shipment confirmation email with the tracking number.
Please allow approximately 24–48 hours after the carrier receives the package for tracking information to begin updating.
Delivery Carriers
Depending on the destination and fulfillment requirements, we may use USPS, UPS, FedEx, DHL, local postal services, regional delivery carriers, or other established logistics providers. We cannot guarantee a specific carrier for a particular order.
Changing a Shipping Address
Please provide a complete and accurate shipping address at checkout. Contact us as soon as possible if you need to change your address.
We may be able to update the address if the order has not yet entered fulfillment or been shipped, but we cannot guarantee that changes will be possible after the order is submitted.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information. If an order cannot be delivered because of an incorrect, incomplete, outdated, or invalid address, additional shipping or reshipment costs may apply where permitted by law.
Customs and Import Charges
International orders may be subject to customs processing, import taxes, duties, or other charges. These charges will be handled according to the information shown at checkout and applicable law.
Lost, Delayed, or Stolen Packages
If tracking shows that a package was delivered but you cannot locate it, please first check your mailbox, delivery area, building reception, parcel locker, household members, neighbors, and any safe location identified by the carrier.
If you still cannot locate the package, contact us with your order number, tracking number, and a description of the issue. We will review the available information and assist where reasonably possible.
Contact Us
For questions about shipping, delivery, or tracking, contact:
Fyaolive
Email: info@fyaolive.com
Phone: +1 (925) 541-2929
Office address: 1906 Porters Mill Rd, Midlothian, VA 23114, United States
This is our administrative office address. It is not a retail store, public pickup location, warehouse, fulfillment center, or default return address. Please contact us before sending any return.