Privacy policy

Last updated: October 4, 2026

Fyaolive operates this online store and website, fyaolive.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to communications, or otherwise use our services.

By using our website, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on how you interact with our services, we may collect the following information:

Contact information, including your name, billing address, shipping address, email address, and phone number.

Order and transaction information, including products viewed, added to your cart, purchased, returned, exchanged, canceled, or otherwise associated with your order history.

Payment information, including payment method, transaction details, payment authorization, and billing information. Payment card numbers are generally processed directly by third-party payment providers.

Account information, including your username, password, preferences, and account settings if you create an account.

Communications, including information you provide when contacting customer service, requesting a return, reporting a delivery issue, or submitting another inquiry.

Device and usage information, including your IP address, browser type, device type, operating system, approximate location, pages viewed, links clicked, and information about how you interact with our website.

Information collected through cookies, pixels, and similar technologies.

Sources of Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to emails, or provide information through our website;

  • Automatically from your device when you browse or use our website;

  • From Shopify and other service providers that process information on our behalf;

  • From payment providers, shipping carriers, fraud-prevention providers, advertising partners, or other third parties where permitted by law.

How We Use Personal Information

We may use personal information to:

  • Operate, maintain, and improve our website;

  • Process payments and fulfill orders;

  • Arrange shipping and provide order, tracking, and delivery updates;

  • Provide customer support;

  • Process returns, refunds, exchanges, cancellations, and order inquiries;

  • Verify account information and prevent fraud, abuse, unauthorized transactions, and other harmful activity;

  • Remember preferences and improve the shopping experience;

  • Analyze website performance, traffic, product interest, and purchasing trends;

  • Send transactional, service-related, and administrative communications;

  • Send promotional communications where permitted by law and where applicable consent has been provided;

  • Provide personalized advertising or product recommendations where permitted;

  • Comply with legal obligations and respond to lawful requests;

  • Protect our business, customers, website, and legal rights.

Payment Processing

Payments are processed through third-party payment providers and payment services available at checkout. Fyaolive may receive transaction details needed to confirm and fulfill an order, but payment providers may process payment information under their own privacy policies and security practices.

Shopify and Service Providers

Our store is hosted and powered by Shopify. Shopify may collect and process information about your use of our website, account activity, orders, and interactions in order to provide ecommerce, hosting, security, analytics, and related services.

We may also share information with service providers that assist with:

  • Payment processing;

  • Order fulfillment and shipping;

  • Customer support;

  • Website hosting and technical services;

  • Fraud prevention and security;

  • Analytics and website performance;

  • Marketing and advertising, where applicable;

  • Legal, accounting, and compliance services.

These service providers may access personal information only as reasonably necessary to provide services to us or comply with legal obligations.

Marketing Communications

If you subscribe to our marketing communications, we may send information about products, promotions, or store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us. Even if you unsubscribe from marketing communications, we may continue to send non-promotional messages about your orders, account, payments, shipping, returns, or customer service requests.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, maintain shopping cart functionality, understand how visitors use our website, improve our services, and support advertising or analytics where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality, including account, cart, checkout, or preference features.

Information Sharing and Disclosure

We may disclose personal information:

  • To Shopify and service providers that operate or support our business;

  • To payment providers and financial institutions to process transactions;

  • To shipping carriers and fulfillment partners to deliver orders;

  • To advertising, analytics, or marketing partners where permitted;

  • When you request or authorize the disclosure;

  • To comply with law, legal process, court orders, or government requests;

  • To investigate fraud, security incidents, abuse, or violations of our policies;

  • To protect the rights, property, safety, and security of Fyaolive, our customers, or others;

  • In connection with a merger, sale, financing, restructuring, bankruptcy, or other business transaction.

We do not disclose personal information for purposes unrelated to operating our services except as described in this Privacy Policy or as permitted or required by law.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Please do not send payment card numbers, passwords, or other sensitive information through unsecured communication channels.

International Processing

Your personal information may be processed, stored, or transferred in countries other than the country where you live. Those countries may have different data protection rules.

Where required by applicable law, we use appropriate safeguards for international data transfers.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of personal information;

  • Request a copy or portability of certain information;

  • Opt out of certain marketing communications;

  • Opt out of certain targeted advertising or sharing activities;

  • Withdraw consent where processing is based on consent;

  • Appeal a decision regarding a privacy request where applicable.

To submit a request, contact us using the information below. We may need to verify your identity before processing a request. We may decline or limit a request where permitted by law.

Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third-party websites. Please review their privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal obligations. The revised policy will be posted on this page with an updated date.

Contact Us

Fyaolive
Email: info@fyaolive.com
Phone: +1 (925) 541-2929
Office address: 1906 Porters Mill Rd, Midlothian, VA 23114, United States